Do you have questions or need support? Here you can find our contact details and useful information.
Shipping costs
How much does my package cost?
Switzerland:
Free shipping for orders over 60 francs. For orders below this amount, we charge the Swiss Post shipping fee. Please order through our Swiss website puralpina.ch.
Germany:
Free shipping for orders over 60 euros. For orders below this amount, we charge 4.50 euros for shipping. Deliveries are made from Germany.
Rest of the EU:
We charge a flat shipping fee of €14.50. Deliveries are made from Germany.
Remaining countries:
We charge a flat shipping fee of €19.50. Deliveries are made from Germany or Switzerland.
Order status
When will my delivery arrive?
We ship our products daily. In Switzerland, you can choose your preferred shipping method. Delivery takes approximately:
Switzerland:
Between 1 to 5 working days
Germany:
Between 2 to 8 working days
EU and rest of the world:
Very different depending on the country
Order & Payment
Can I buy your products in stores?
You can buy our products in various shops. Our own shops can be found in Frutigen, Zermatt and Lucerne. We also have many sales partners throughout Switzerland.
Drugstores & pharmacies
You can buy our marmot herbal ointments and Alpine natural cosmetics products in every Swiss drugstore and pharmacy. Unfortunately, not every drugstore and pharmacy stocks our natural products in their standard range. But they can order the ointments and natural cosmetics for you through their wholesalers.
How can I order?
You can order from us in a variety of ways. Whatever is easiest for you. Here are your options:
Online shop
E-Mail: kontakt@puralpina.ch
Telephone Switzerland: 033 671 29 48
International telephone: 0041 33 671 29 48
Whatsapp Switzerland: 079 126 21 15
Whatsapp international: 0041 79 126 21 15
In writing: puralpina ag, Vorderhasli 1, 3714 Frutigen
Directly in our shops in Frutigen, Zermatt & Lucerne
Since you are already on our website, we recommend our online shop. There you can easily select products and we have all the information you need for delivery.
Are there any customs costs?
If you order from Switzerland, Germany or the EU , you will not incur any additional customs costs or fees.
In Switzerland we deliver directly from Frutigen. In Germany or the EU from our warehouse in Germany. We have already taken care of customs clearance for you and included it in the price.
If you order from another country, customs costs and fees may apply. Unfortunately, we cannot give you exact information here as it varies from country to country.
How do you deliver orders?
Switzerland Your parcel will arrive via Swiss Post.
Germany Your delivery will be sent to you from our warehouse in Germany by Deutsche Post. There are no additional customs fees for you.
EU Your delivery will be sent to you by post from our warehouse in Germany. There are no additional customs charges for you.
Rest of the world We will send your order to you by post from Switzerland or Germany, whichever is cheaper for you. Depending on the country, you may incur additional customs costs and fees. Unfortunately, we cannot give you precise information on this. It varies from country to country.
How can I pay?
You can pay with your credit card or choose to pay by invoice. For invoices, we require payment within 30 days. Under certain circumstances, we reserve the right to request payment in advance. In this case, we will of course contact you immediately.
Germany You can pay by credit card or invoice. We have a bank account in Germany. This means that you will not incur any additional fees for the payment.
France You can only pay by credit card or invoice. We do not accept checks. Cashing checks is very expensive and costs us around CHF 100.00 in individual cases. We would have to pass these costs on to you and that makes no sense.
EU and rest of the world Payment by credit card is preferable. Payment to our bank account in Germany is possible. However, this may result in additional charges for you.
Where do you deliver your products?
Upon request and when possible, we deliver our products worldwide. Shipping costs and delivery times can vary greatly depending on the country.
Food is excluded from these worldwide deliveries. We only deliver this to Switzerland. We cannot guarantee the storage and therefore the quality of the food.
How much does shipping cost me?
Switzerland We will send your delivery postage free for orders over CHF 60.00. For orders below this value, we charge the Swiss Post shipping costs: CHF 8.50 for economy shipping and CHF 10.50 for priority shipping.
Germany For orders over EUR 60.00, we will send you your delivery free of charge. For orders under this value, we charge EUR 4.50 shipping costs.
Austria and the rest of the EU Our deliveries are made from Germany. The shipping costs are EUR 14.50.
Remaining countries We charge EUR 19.50 shipping costs.
Shipping & Delivery
How do you deliver orders?
Switzerland Your parcel will arrive via Swiss Post.
Germany Your delivery will be sent to you from our warehouse in Germany by Deutsche Post. There are no additional customs fees for you.
EU Your delivery will be sent to you by post from our warehouse in Germany. There are no additional customs charges for you.
Rest of the world We will send your order to you by post from Switzerland or Germany, whichever is cheaper for you. Depending on the country, you may incur additional customs costs and fees. Unfortunately, we cannot give you precise information on this. It varies from country to country.
How long does delivery take?
Switzerland You will normally receive your delivery within 1 to 5 working days, depending on the shipping method you have selected.
Germany Your delivery will normally reach you within 2 to 8 working days.
Other countries Delivery times can vary greatly. Therefore, we cannot give you more precise information.
Where do you deliver your products?
Upon request and when possible, we deliver our products worldwide. Shipping costs and delivery times can vary greatly depending on the country.
Food is excluded from these worldwide deliveries. We only deliver this to Switzerland. We cannot guarantee the storage and therefore the quality of the food.
How much does shipping cost me?
Switzerland We will send your delivery postage free for orders over CHF 60.00. For orders below this value, we charge the Swiss Post shipping costs: CHF 8.50 for economy shipping and CHF 10.50 for priority shipping.
Germany For orders over EUR 60.00, we will send you your delivery free of charge. For orders under this value, we charge EUR 4.50 shipping costs.
Austria and the rest of the EU Our deliveries are made from Germany. The shipping costs are EUR 14.50.
Remaining countries We charge EUR 19.50 shipping costs.
Exchanges & Returns
Can I cancel my order?
I received the wrong product. What should I do?
Can I return a product?
Ethics & Environment
Where does marmot oil come from?
The marmot fat, the chamois fat and the badger fat all come from Swiss hunters. We buy these high-quality raw materials directly and exclusively from responsible Swiss hunters. This means we know exactly where our animal fats come from.
In order to prevent overpopulation and diseases, the population of these wild animals is controlled through hunting. The federal government and the respective cantons monitor the hunting.
Do you all hunt marmots yourself?
This is neither necessary nor possible. Swiss hunting is regulated and monitored by the federal government and the respective cantons. There are quotas that are adjusted depending on the animal population in the respective cantons and distributed among the hunters. So the number of marmots that can be hunted each year is fixed and adjusted to the population. The population of these wild animals is controlled by hunting in order to prevent and contain overpopulation and thus diseases.
We have a large network of Swiss hunters and buy the valuable marmot fat, chamois fat and badger fat directly and exclusively from them. This is a lot of work, as each individual hunter is only buying small amounts of marmot oil, chamois fat or badger fat.
Hunting & Ethics, the Moral Question
For us, there is no more species-appropriate animal husbandry than the wild. The wonderful raw materials within the strictly regulated and responsible Swiss hunting system should be used sensibly and provide enjoyment for many years. It is important to us that the valuable fats, hides and antlers are also used in addition to the game meat.
Treating nature and wild animals with respect is very important to us. Our furs, animal specimens and antlers therefore come exclusively from hunting or fallen game. We obtain most of these products from Swiss hunters and only in exceptional cases from foreign hunters. We declare the origin on the label. For our ointments and oils we only use fats that come from Swiss hunters, without exception.
Where do our furs and antlers come from?
Treating nature and wild animals with respect is very important to us. Our furs, animal specimens and antlers therefore come exclusively from hunting or fallen game (accidents).
We source the majority of our products from Swiss hunters and only in exceptional cases from foreign hunters. We naturally always declare the origin on the label.
